Worldwide Shipping Information

International Shipping

23rd February 2021

Like many British companies we have halted international shipping due to the lack of information available about import duties our customers might face in their country.

However, we are slowly putting together information about shipping to different parts of the world – see below details of shipping to the Netherlands, Norway and the USA. If you would like us to ship to another country outside Great Britain please get in touch and we will do what we can. You might find it simpler to contact customs in your own country for a straight answer.

We issue PayPal invoices to international customers. For this we need your full name, postal address and choice of Petflap colour. We also ask for a phone number so that we can fill in customs paperwork with all the information it asks for.

This is what we know so far:

international shippingThe Netherlands

Customers will need to pay local VAT of 21% on imports.  No further duty is imposed on imports with a value of less than 150 Euros. One Petflap comes in well under 150 Euros. Items with a value over 150 Euros pay around 3-5% duty.

If you would like to check for yourself you’ll find contact information for Dutch Customs at this link

international shippingNorway

Customs fees in Norway are calculated based on the value of the product and its shipping rates.

Despatch to Norway is £20, giving a total of £89 for buying and shipping one Petflap to Norway. Customs fees for this will be about NOK 650, payable by the customer.



international shipping


We have this from Customs & Border Protection:

“Personal-use imports through the mail worth up to $800 and gift packages worth up to $100 generally enter the United States duty-free, as long as the person receiving the package does not have multiple packages processed by CBP in a single day.

Import duty estimates are available from your nearest CBP port of entry. You can speak with a CBP Officer who can provide advisory duty rates and general import information. Contact information and hours of operation for CBP ports of entry is available on our official Web site using the following link Click the state on the map where the port of entry is located and then click on the ‘Port Name’ of the specific port of entry for which you want contact information. You may also seek advisement from a CBP Import Specialist at one of our Centers of Excellence and Expertise (CEE). Contact information of CEE offices is available at the following link:

One Petflap is about USD 96 at today’s rates, so well below the $800 threshold. Shipping is £32, about $44, giving a total for shipping one Petflap to the USA of £101/$140.